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Home > Return Policy
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As part of our commitment to customer service, Cosmetheque USA will accept the return of any product on the basis of quality issues within 7 days of receiving the products; washed garments and equipments are excepted. A Return Authorization Number (RMA) must be obtained prior to returning any product. A restocking fee of 20% may apply. All shipping charges on returned goods are the responsibility of the customer
Please note, when returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Cosmetheque USA, please make sure to add insurance to your parcels through your preferred mail delivery service. Shipping fees are nonrefundable.
To receive authorization for a return, please contact us at: 1-800-762-8789
Please allow up to 14 days for the return to be processed, at which time a credit or exchange will be made.
To make it easy:
Write us to request a Return Authorization Number and tell us what you're returning.
Wait to receive Return Authorization Number
Pack your return carefully, enclose the completed Return Form and mail / ship to:
Cosmetheque USA, Inc
Attn: Skincareetc.com Returns
11 Vanderbilt Ave.
Norwood, MA 02062
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